Domestic Orders
- All orders shipped in the USA can receive FREE SHIPPING with $5 or more in total order value. Free Shipping usually takes 2-6 business days.
- First Class USPS takes 3-5 business days.
- Priority Mail takes 2-4 business days.
- Shipping charges are non-refundable.
International Orders
Our International customers can place orders right here on our website and we will ship it directly to you. Please note the following:
- When ordering from our website, please be aware of what your country will or won't allow in. If you are concerned about whether or not a product may enter your country, contact your government's customs office. Zatural can send packages to your location, now whether your government will allow the item in or not is unknown.
- It may take up to seven (7) days to get your product to our export location in California. From there it can take an additional 7-24 days to arrive at your countries customs facility.
- When ordering from our website you are paying for the product(s) and shipping ONLY. Zatural is NOT responsible for any local Taxes or Fees of any kind. Please be familiar with your Country's Import Tax laws and be ready to pay any dues as required by your local laws.
- Pet Products cannot be shipped internationally. If you place an order for any pet products your order will be canceled.
- All International shipping rates are calculated during the checkout process. These rates cannot be calculated until after the system knows what you want to buy. That way it can calculate it accurately based on package size and weight.
- Customs can take a while to process. Zatural has no control over the Customs process. Customs can take up to 60 days to make a decision about a shipment.
- To avoid any hangups with your country's customs department, we re-label all CBD products purchased on our website as hemp products. These labels do not contain any words that mention CBD.
- We are not able to refund orders that have been confiscated by customs or lost in shipment. (PLEASE KNOW YOUR LOCAL LAWS AND REGULATIONS BEFORE ORDERING)
- ALL international orders will be shipped using Hemp labels.
Canadian Orders
- Health Canada has strict regulations on importing health supplement products.
- Canadian Customs has informed us that Health Canada reviews all of the packages coming in and can take a minimum of 15 days.
- Health Canada can take up to 60 Days or more to finalize these reviews.
- If they are concerned with a product they will send a letter with an appeal process. At this point, you may appeal their decision.
- Please note that ALL packages shipping to Canada will go through this review. This is a standard procedure for Canadian Customs and Health Canada. Zatural has no control over the speed at which they process these reviews. Please be patient and allow them to do their job.
UK and EU Customers
- Delivered At Place (DAP). This term indicates that the seller only takes responsibility for shipping the product, and requires the customer to pay any import costs, such as VAT, duties, and clearing fees. This option might keep you from having to manage the import process, but DAP creates unexpected costs for your customer and can result in delayed or returned shipments.
If you have any further questions please feel free to contact us:
Website: Chat
Phone: (208) 969-1282
Email: info@zatural.com